Terms of Service

Effective Date: 1st October, 2025

Entity: Elvee Ltd

Contact: chatgenie@elvee.app

1. Introduction

Welcome to AI Chat Assistant - Chat Genie (the "App"), operated by Elvee Ltd. These Terms of Service ("Terms") govern your use of the App, related websites, software, and services (collectively, the "Services"). By accessing or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the App.

2. Nature of the Service

AI Chat Assistant - Chat Genie is an AI-driven conversational assistant that leverages multiple third-party AI models (including ChatGPT, Claude, Grok, and DeepSeek) to generate text and voice responses. The Service is provided for general informational and entertainment purposes only and is not intended as professional advice. Outputs may be inaccurate, misleading, offensive, or incomplete.

3. Eligibility

You must be at least 12 years old to use the Service. If under 18, you must obtain parental or guardian consent. By using the Service you confirm you meet these requirements.

4. Account Registration and Security

Certain features require an account. You agree to provide accurate information, keep credentials secure, and notify Elvee of unauthorized access. Elvee is not liable for losses arising from your failure to protect account credentials.

5. Acceptable Use Policy

You must use the App lawfully and not for harmful, unlawful, defamatory, obscene or abusive purposes. Prohibited actions include uploading infringing content, reverse-engineering, scraping, generating harmful content, impersonation, and circumventing restrictions. Elvee may terminate accounts violating this policy and report unlawful activity.

6. Fair Usage Policy

6.1 Purpose of Fair Usage

To ensure the stability, security, and optimal performance of our services for all users, we may monitor usage patterns to identify excessive, abnormal, automated, or otherwise unfair use of the platform.

6.2 Right to Enforce Limits

We reserve the right, at our sole discretion, to apply temporary or permanent rate limits; restrict, throttle, suspend, or terminate access; implement additional verification measures; or enforce any safeguards necessary. These measures may be applied with or without notice.

6.3 Examples of Unfair or Excessive Usage

• Excessive API calls or unusually high request volume inconsistent with normal consumer use.
• Automated scraping, bulk querying, or unauthorized automated interaction.
• Usage that artificially inflates metrics or exploits vulnerabilities.
• Actions that degrade service for others or place disproportionate load on systems.
• Any usage inconsistent with intended personal or business use.

6.4 No Guarantee of Continuous Access

We do not guarantee uninterrupted or unthrottled access to the service. All features are provided on an "as available" basis and may be adjusted under this policy.

6.5 Amendments

We may update or modify this Fair Usage Policy at any time. Continued use of the service after changes constitutes acceptance.

7. AI-Generated Content Disclaimer

All outputs are automatically generated and not guaranteed to be accurate. AI responses do not represent Elvee's views and should not be relied upon for legal, medical, financial, or safety-critical decisions. You bear responsibility for evaluating outputs, and Elvee disclaims liability for losses from reliance on AI content.

8. Intellectual Property

8.1 Ownership

All IP in the App (trademarks, code, design, documentation) remains with Elvee Ltd or licensors. Use of the App does not grant ownership of source code or branding.

8.2 User Content

By submitting input (text, voice, media) you grant Elvee a non-exclusive, worldwide, royalty-free license to process, store, analyze, display outputs, and use anonymized data for improvement. Elvee does not claim ownership of your inputs or AI outputs but may use aggregated anonymized data for optimization.

9. Subscriptions, Payments, and Refunds

Premium features may be offered via Apple App Store or Google Play. Payments are processed by those platforms under their terms. Refunds are handled by the respective platform. Elvee does not store card details. Subscription terms, renewal, and cancellation will be shown before purchase. Elvee may adjust pricing or features with reasonable notice.

10. Data Protection and Privacy

Elvee collects and processes data as described in the Privacy Policy. By using the App you consent to the collection and use of data for operations and improvement. Elvee uses commercially reasonable safeguards but cannot guarantee absolute security; online transmission has inherent risks.

11. Service Modifications and Availability

Elvee may add, modify, or remove features, suspend or terminate access for maintenance or legal compliance, or impose limits to preserve stability. We will try to provide advance notice for material changes but are not liable for downtime, data loss, or interruptions.

12. Termination and Suspension

Elvee may suspend or terminate access immediately without notice for violations, risk to users or operations, or legal orders. Upon termination your access ends and data may be retained or deleted per the Privacy Policy. You may terminate your account by contacting support@elvee.app.

13. Warranties Disclaimer

To the fullest extent permitted by law, Elvee disclaims all warranties, express or implied, including accuracy, fitness for purpose, or uninterrupted availability. The App and outputs are provided "AS IS" and "AS AVAILABLE." AI technologies are probabilistic and may produce unpredictable results.

14. Limitation of Liability

To the maximum extent permitted by law, Elvee and its affiliates are not liable for indirect, incidental, consequential, punitive, or exemplary damages. Elvee's total liability shall not exceed the amount paid by you (if any) for the App in the 12 months prior to the claim. Some jurisdictions may not allow these limits.

15. Indemnification

You agree to indemnify and hold Elvee and its affiliates harmless from claims arising from your misuse, violation of Terms, infringement, or content you input. This indemnity survives termination.

16. Force Majeure

Elvee is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, internet failures, cyberattacks, war, or regulatory actions.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales and disputes are subject to the exclusive jurisdiction of the courts of London, United Kingdom. Users outside the UK may retain mandatory local consumer rights.

18. Dispute Resolution and Arbitration (Optional)

At Elvee's discretion, disputes may be resolved by binding confidential arbitration under LCIA rules. Arbitration will be in English; each party bears its own costs. Class actions and consolidated claims are waived.

19. Severability

If any provision is held invalid or unenforceable, remaining provisions continue in full force.

20. No Waiver

Failure to enforce any provision does not constitute a waiver of that provision or rights.

21. Entire Agreement

These Terms, together with the Privacy Policy, form the entire agreement between you and Elvee Ltd, superseding prior agreements.

22. Contact Information

Email: support@elvee.app

Address: Elvee Ltd, Office 2, Tweed House, Park Lane, Swanley, England, BR8 8DT, United Kingdom

23. Summary for Users

AI responses are automated and may be inaccurate. You are responsible for evaluating outputs. Elvee provides no warranties and limits liability. You indemnify Elvee for claims from misuse. Disputes are under English law; class actions are waived.