Privacy Policy

Effective Date: 1st October, 2025

Entity: Elvee Ltd, United Kingdom

Contact: chatgenie@elvee.app

1. Introduction

Elvee Ltd ("Elvee", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use AI Chat Assistant - Chat Genie, an advanced conversational assistant powered by multiple AI models including ChatGPT (OpenAI), Claude (Anthropic), Grok (xAI), DeepSeek and others.

By accessing or using our application, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue using the app.

2. Scope and Applicability

This Privacy Policy applies to all users of AI Chat Assistant - Chat Genie and related services, globally, regardless of location or device (mobile, desktop, or web).

It complies with:

• UK and EU General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• Brazil's Lei Geral de Protecao de Dados (LGPD)
• Other relevant international privacy laws

In the event of a conflict between regional laws, the policy providing stronger protection for users will prevail.

3. Information We Collect

We collect information in three main ways: information you provide directly, information collected automatically, and information generated through AI interactions.

3.1 Personal Information

When you register or interact with the app, we may collect:

• Full name
• Email address
• Account credentials if you use Google or Apple login
• Communication preferences

3.2 Usage and Technical Data

Automatically collected to ensure app functionality and analytics:

• Device type, operating system, and browser type
• IP address and approximate geolocation
• Session duration, time zone, access timestamps, crash reports
• Application performance and error logs

3.3 AI Interaction Data

When you interact with the chatbot:

• Chat messages, prompts, and AI responses are stored for 30 days
• Voice recordings are processed and temporarily stored during transcription
• AI-generated outputs may be logged for moderation and service improvement

3.4 Payment and Transaction Data

If you make in-app purchases:

• Payment information is processed by Apple or Google under their respective privacy policies.
• Elvee does not store or process your card or banking details directly.

3.5 Cookies and Similar Technologies

If you use the web version:

• Cookies and local storage may track session authentication, preferences, and analytics.
• You may refuse cookies via your browser, though some features may be limited.

4. Purpose and Legal Basis for Processing

We process your personal data only where we have a lawful basis under applicable law:

• Account registration and access: contract performance
• Providing chatbot responses and services: legitimate interest or contract
• Improving AI models and user experience: legitimate interest
• Payment processing: contract performance
• Customer support and communication: legitimate interest
• Legal compliance and fraud prevention: legal obligation
• Marketing or feature updates, if applicable: consent

5. How We Use Your Information

Your data is used to:

• Deliver core functionality, enabling real-time conversations and personalized AI assistance.
• Operate and improve the platform, analyzing performance and enhancing accuracy.
• Ensure safety and compliance, detecting abuse, spam, or policy violations.
• Provide customer support, responding to queries and resolving issues.
• Conduct analytics, understanding usage trends and improving features.
• Communicate important updates, including changes to terms or new features.
• Comply with legal obligations, ensuring transparency and accountability.

6. AI Processing and Data Sharing with Model Providers

AI Chat Assistant - Chat Genie connects to multiple large language model APIs, including ChatGPT, Claude, Grok, and DeepSeek. When you send a prompt:

• The input is transmitted securely to the respective AI provider.
• Providers process the content solely to generate a response.
• Responses may be logged by Elvee for performance evaluation, abuse detection, or technical troubleshooting.
• We share only the data necessary for processing and do not permit third parties to use it for their own marketing or profiling purposes.
• All third-party model providers are required to implement robust security and privacy safeguards.

7. Third-Party Services and Integrations

Elvee integrates the following third-party services:

• Analytics: Google Analytics and Firebase for usage measurement and crash reports
• Payment processors: Apple App Store and Google Play Billing
• Cloud infrastructure: leading global cloud providers, which may change over time

We do not currently use advertising SDKs or third-party marketing trackers. Should this change, we will update this Policy and request user consent where required.

8. Data Retention

• Account data: retained while your account is active.
• Chat logs: retained for 30 days for moderation and system improvement, then deleted or anonymized.
• Voice data: stored temporarily during processing and deleted immediately afterward.
• Payment and transaction data: retained per financial compliance requirements.

Users may request deletion of their data at any time.

9. Data Storage and Security

We use secure, cloud-based servers with industry-standard protections, including:

• AES-256 data encryption at rest
• TLS 1.3 encryption in transit
• Multi-factor access controls and logging
• Regular penetration testing and vulnerability monitoring

While we take all reasonable precautions, no digital service is entirely risk-free. Users are encouraged to protect their account credentials and report suspicious activity immediately.

10. International Data Transfers

We currently process and store all data within the UK and EU. If in the future data must be transferred to another region, we will:

• Use Standard Contractual Clauses (SCCs) or UK Addendums.
• Ensure the receiving country maintains adequate data protection standards.

11. Disclosure of Information

We may share information in limited circumstances:

• Service providers: to support app hosting, analytics, or customer support.
• Legal compliance: when required by law or valid legal requests.
• Corporate transactions: in mergers, acquisitions, or restructuring events. Users will be notified.

We do not sell user data or permit unauthorized third-party access.

12. User Rights and Choices

Depending on your jurisdiction, you have rights under GDPR, CCPA, LGPD, and PIPEDA, including:

• Right of access: obtain a copy of your data.
• Right to rectification: correct inaccuracies.
• Right to erasure: request deletion of your account and associated data.
• Right to data portability: receive your data in a structured format.
• Right to restrict processing: limit how your data is used.
• Right to object: opt out of certain processing or marketing.
• Right to withdraw consent: revoke any previously given consent.
• Right to lodge a complaint: contact your local data protection authority.

Requests can be made via chatgenie@elvee.app. We will respond within the timeframes required by law, typically 30 days.

13. Children's Privacy

AI Chat Assistant - Chat Genie is not intended for users under 12 years of age. We do not knowingly collect personal data from children under this age.

If a parent or guardian believes their child has provided personal data, they should contact us at chatgenie@elvee.app, and we will promptly delete such information.

14. AI Transparency and Ethical Use

We are committed to responsible AI development and transparency. AI Chat Assistant - Chat Genie:

• Clearly identifies itself as an AI system, not a human.
• May generate automated content, which can occasionally be inaccurate or incomplete.
• Should not be relied upon for legal, medical, financial, or safety-critical decisions.
• Retains minimal data to ensure fairness, moderation, and quality improvement.

We continuously monitor outputs for bias, harmful language, and policy violations.

15. Data Subject Requests and Account Deletion

You may exercise your privacy rights or delete your account at any time by contacting chatgenie@elvee.app. Upon verification, we will:

• Erase your stored data, subject to legal obligations.
• Confirm deletion via email.
• Retain minimal metadata for audit and fraud prevention as permitted by law.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be communicated through:

• In-app notifications.
• Email, if you maintain an account.

The Effective Date above indicates the most recent version.

17. Contact Us

If you have any questions, concerns, or data protection requests, please contact us at:

Email: chatgenie@elvee.app

Address: Elvee Ltd, Office 2, Tweed House, Park Lane, Swanley, England, BR8 8DT, United Kingdom